Paid Support

Support information for the Paid iOS invoicing app

Contact support

Email brennan@terrasoft.co. Include the App version, iOS version, what you expected, and what happened. Do not email customer records, complete invoices, bank details, tax identifiers, identity tokens, session tokens, or full payment details unless support provides an approved secure method.

Your data and backups

Paid stores invoices, estimates, clients, business details, saved items, expenses, and selected images on your device. These business records are not uploaded to or synchronized with Terrasoft's backend. Sign in with Apple authenticates account and eligible billing functions. It does not back up or sync those records.

Deleting the App, resetting the device, or losing the device can cause data loss. Before troubleshooting, export and retain copies of important PDFs and CSV files. Apple device backups may preserve some App data depending on your settings, but Paid does not control or guarantee those backups.

Purchases and billing

Paid uses hybrid billing. When Terrasoft enables web billing and confirms that a signed-in user is eligible in the United States, checkout may be processed by Stripe in Safari. Otherwise, Paid uses Apple in-app purchase. The production Stripe switch is currently off. The final Stripe Checkout or Apple confirmation screen controls the price and billing terms.

Restore access

For an Apple purchase, confirm that the device uses the Apple Account that made the purchase, open Paid, and tap Restore. For a Stripe purchase, sign in with the same Apple credential used for checkout. Paid will request the associated entitlement from Terrasoft's billing service.

Manage or cancel an annual subscription

For Stripe billing, sign in to Paid and open the Stripe customer portal from subscription settings. For Apple billing, open iOS Settings, tap your name, tap Subscriptions, select Paid, and follow Apple's controls. Deleting Paid or signing out does not cancel either type of subscription.

Request a refund

For Apple billing, visit reportaproblem.apple.com or contact Apple Support. Terrasoft cannot directly issue an App Store refund. For Stripe billing, email brennan@terrasoft.co. Canceling does not automatically create a refund. Applicable law and the checkout terms control.

Offer details

The annual plan renews automatically unless canceled. The intended Stripe annual offer charges $1 at checkout, includes a 3-day subscription trial period, and then charges $99.99 per year unless canceled. It is not free because the $1 amount is charged. The lifetime option is intended as a one-time, non-renewing purchase. Exact terms displayed at final checkout control.

Account data and deletion

If you use Sign in with Apple, Terrasoft's backend verifies the Apple identity token and stores limited account and billing information such as the Apple-scoped subject and email, Stripe customer ID, entitlement and subscription status, and billing event IDs and timestamps. It does not receive your local invoice or client database.

Signing out removes the Terrasoft session token from the device but does not delete backend records or cancel billing. To request access, correction, a copy, or deletion of Terrasoft account and billing data, email brennan@terrasoft.co. Terrasoft may verify the request and retain transaction, refund, security, fraud-prevention, tax, accounting, dispute, and legal records where permitted or required.

Notifications

Paid uses local iOS notifications for invoice follow-up and certain purchase reminders. To change access, open iOS Settings, select Paid, then select Notifications. Notification previews may show customer names, invoice numbers, amounts, or due timing on the lock screen. Adjust preview settings if others can see your screen.

Invoice notifications remind you to follow up. They do not guarantee delivery of a message to your customer.

Contacts and photos

Paid can copy details from a contact you select and store a local copy of an image you select, such as a logo or receipt. Manage Contacts, Photos, and Camera access in iOS Settings under Paid. If access is denied, enter details manually or change permission in Settings.

Delete local data

The in-app reset control removes core invoice, estimate, client, and business data. It may not remove every separately stored preference or Tools-library record. For the most complete local deletion, export records you need, cancel billing separately, sign out, and delete the App. Copies you exported, shared, or included in device backups are not deleted by this action.

Reports, taxes, and invoice accuracy

Paid is a document and recordkeeping tool, not legal, tax, accounting, financial, or collection advice. Review every invoice, estimate, calculation, tax rate, status, and report. Ask a qualified professional what rules apply to your business.

Legal

Operator

Terrasoft Inc
333 Main St, Redwood City, CA
brennan@terrasoft.co